Standards of quality of social services are developed to enforce the rights and satisfy the needs of clients (beneficiaries) of social services by public associations in Belarus, which implement their activity in sphere of prevention of domestic violence and trafficking in human beings.

Standards of quality of social services are based on the legislation of the Republic of Belarus in sphere of social protection and stipulate more obligations under its implementation. Thus, according to the standards clients of social services are not the “objects” of charitable and social protection, but active members of society and citizens who hold the rights which they have the right to use and make free and aware decisions about their life. In this case the quality of social services is understood as the ability to enforce the rights and satisfy the needs of clients – citizens suffering from domestic violence and trafficking in human beings, and also representatives of the target groups.

As the cases of domestic violence and human trafficking are constantly changing, clients’ needs are changing too, which requires from providers of social services to actively respond to new challenges. In such conditions when creation of unified standards of provision of social services by civil society organizations is complicated, the standards of quality allow to describe basic approaches to the organization development, the human resource management, and also to the monitoring and evaluation which ensure high quality work of providers of social services. For example, if a provider obtains higher level of organization development it can guarantee higher level of quality of social services. Systematic approach to the human resource management positively affects clients’ satisfaction regarding personalized relations between a client and a provider. Constant monitoring and evaluation of effectiveness of provision of a social service allow estimating how and to what extent this service affects implementation of the mission chosen by the organization.

The standards of quality of social services represent the requirements which proper social services in sphere of prevention of domestic violence and/or human trafficking shall satisfy. Every described standard is based on measurable and controllable criteria.

The standards which describe characteristics of quality of social services are useful for both providers and clients, because compliance with them means achieving the goal. That is why quality criteria are focused both on the results of the services and on the process of its provision. Besides, the quality standards don’t regulate content of social services in details, yet they are universal by its nature and can be applied to all types of social services provided in the two special spheres. Universal nature of quality standards ensures flexibility of work of public organizations, when they satisfy clients’ needs, by creation and development of new types of services.

The standards of quality of social services are the first attempt of public associations in Belarus to develop voluntary impersonal mechanism of self-regulation in sphere of provision of social services to citizens. But the mechanism is not a mean of “exclusion” of public organizations based on its misfit to the standards. The standards of provision of social services aren’t obligatory and a decision about its acceptance and maintenance shall be made by organizations upon their own free will.

More information about standards of quality of social services can be found HERE.